Our Privacy Notice applies to the personal data that Smart Fit collects and uses.
References in this Privacy Notice to “Smart Fit”, “we”, “us” or “our” means Your Fitness Limited (a company registered in Ireland and registered office at 7 Shamrock Villas, Harold’s Cross, Dublin 6w). We control the ways your personal data is collected and the purposes for which your personal data is used and are therefore the “data controller” for the purposes of the GDPR 2018, Data Protection Act 1998 and any other applicable European data protection legislation.
Categories of data we collect:
We may collect and process the following categories of information about you:
|Your title, name and surname, and your contact details (email address and/or telephone number)||When you visit our club When you request information about our services via email/call/website When you take part in one of our events|
|Information about your health, if you have a medical condition that may affect your treatment or use of the club (please see “special categories of personal data” below for more information)||When you provide us with this information before an out/set, group exercise class|
|Your date of birth and postal address||When you join our club or change your details|
|Payment card details||When you purchase Smart Fit services|
|Your site visits & CCTV*||When you visit our sites|
|The communications you exchange with us (for example, your emails, letters, calls, or logs of face to face interactions)||When you contact Smart Fit or you are contacted by Smart Fit|
|Your feedback||When you reply to our requests for feedback or participate in our customer surveys|
|Your preferred types of exercise/interests||When you choose to provide this information to a member of our team, while creating or managing your preferences on your online account|
|Information about how you use our website||When you navigate on our website|
|Information that relates to your Smart Fit membership||When you obtain, renew or cancel your Smart Fit membership|
Use of these services is optional and you are in control of your data via use of your customer profile (see the service provider’s privacy notice for more information). Smart Fit can only view the data you give us permission to and communicate with you via the APP (if permission is given) eg to invite you to join club challenges.
Special categories of personal data:
In the course of providing services to you, we may collect information that is considered “special categories of personal data” e.g. completion of a health questionnaire prior to a workout. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.
To fulfil contractual obligations and provide our services to you:
Club membership is a contract between Smart Fit and each individual member, so we may require your personal data, in order to issue you a membership unique to you, to allow you club access and enable us to verify your identity when necessary.
To communicate with you and manage our relationship with you:
We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications. Examples of these include; changes to pricing structure or unplanned club closures.
We will also use your personal data to contact you after you have visited the club as a guest, made a booking for; a class, sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other members and guests.
Having a named company contact for our suppliers and/or corporate accounts means we can communicate more efficiently with you for payment purposes or with any account queries. As a named company contact at a company in the vicinity of one of our sites means we can liaise with you directly to negotiate benefits and offers exclusive to your employees and keep track of any negotiations.
If you attempt to join online or make a booking, then you leave our website before this has been finalised, we may contact you in order to help you easily complete your transaction.
To personalise and improve your customer experience:
We may also collect information on how you use our website, which pages of our website you visit most, what services you use/purchase, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.
To raise awareness and enable you to share your achievements with others, we post photos and/or videos on social media, of any special events or challenges that we organise. Please be aware that if you take part, you may be included in these.
To inform you about our news and offers that you may like:
As part of our service, we will email you with club news and offers that we have negotiated for our members and guests. If you do not wish to receive this additional information, you can; opt out at point of sale, visit the member login area online and amend your mailing preferences www.smartfit.ie choose the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.
As a previous member, we may contact you up to 24 months after your membership end date, if we have a re- joining offer exclusive to previous members.
If you have not made a purchase from us, we will only contact you via SMS/email/phone with updates, such as; offers and events IF you have consented to this (with the exception of direct response to a query). You can ‘unconsent’ to contact at any time choosing the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.
To improve our services, for administration purposes and to protect our business interests:
The business purposes for which we will use your information include accounting, budgeting, billing and audit, credit or other payment card verification, safety, security, statistical and marketing/profiling analysis, systems testing, maintenance, ordering of supplies, planning and development.
To comply with any other legal obligations.
*Other – CCTV
Smart Fit have CCTV installed in public areas (not changing areas). Recordings are stored on a secure server for a maximum of 1 month for the purpose of security.
Sharing your personal data:
Your personal data may be shared with other company within our Group. Global Payments system for the processing of monthly direct debits.
We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
In addition to the categories of recipient listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which Smart Fit may be subject.
Data transferred outside the EU:
Some of the companies we use for our apps are situated in other countries; therefore, some data may be transferred to countries outside the European Economic Area (EEA). Transfers of data to these companies are either on the basis of adequacy, or subject to appropriate safeguards.
Security of your personal data:
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.
As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where Smart Fit discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however, in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.